Exchanges & Returns

Our jewellery is custom-made and personalised with, for example, a name or date. For this reason, it is not possible to exchange or return it.

However, have you received a piece of jewellery from us that is incorrect due to a mistake on our part? Then we will be happy to resolve this for you as quickly as possible, and we offer you our sincere apologies! In that case, it is best to contact our customer service team.

You can do so by phone on 078 - 61 86 171 or by e-mail via info@names4ever.nl. If you contact us by e-mail, it is always helpful to include a photo of the jewellery straight away.

Do you have a piece of jewellery with a manufacturing defect? Then you can send the item back to us. To do so, you must first send an e-mail with a return request to our customer service team. It is best to include a photo of the jewellery straight away.

We will then send you a returns form. On this form, you can state your details, the order number and the reason for the return.

As soon as your jewellery has arrived with us, we will carry out the service on your jewellery. You will then receive the new jewellery at your home a few days later.

If the mistake was ours, returns are accepted. This means that we will also cover the return costs. We do apply a standard reimbursement of €2,50 in the Netherlands and €4,00 from Belgium.

We expect a return request within 7 working days of receipt. We trust that the jewellery will be returned to us unworn and undamaged (apart from the manufacturing defect).