Frequently asked questions

The Names4ever collection is inspected in accordance with the Dutch Hallmarking Act. All gold jewellery is made of 14ct gold and therefore carries the 585 hallmark. The silver jewellery is made of sterling silver and carries the 925 hallmark.

The purpose of the Hallmarking Act is to protect consumers against deception and to protect businesses against fraud and unfair competition. That is why all items made of precious metal must be hallmarked before they are offered for sale.

Yes, all our jewellery is nickel-free ! That is good news if you have a nickel allergy. A nickel allergy often shows itself as red, itchy patches. Very unpleasant if you suffer from it. Nickel is commonly found in jewellery such as earrings, buckles, piercings and also necklaces. Nickel is NOT a precious metal and is therefore certainly not used by us.

Real silver tarnishes! So this is a good sign that your jewellery is made of real silver. It is caused by exposure to the open air (oxidation). Silver jewellery also tarnishes more quickly through contact with, for example, sweat, perfume, (body lotion and hand cream) and cleaning products. It can be related to the pH value of your skin, which is slightly more acidic in some people than in others. Medication or even your general health can also influence how quickly silver turns black.

Some silver jewellery is rhodium plated or gold plated. This makes a reaction less likely to occur, so these pieces tarnish less quickly. However, this process gives the silver more of a steel-like colour. As we do not find this attractive, we have chosen not to treat our jewellery with rhodium.

Silver turns black/ brown. That is almost impossible to prevent. Of course, you can get your silver jewellery beautifully shiny again. For example, you could buy a silver polishing cloth from a jeweller. The best option is a treated flannel cloth. By rubbing your silver jewellery with this cloth, you remove the tarnish, restoring your jewellery's beautiful shine and making it sparkle again.

Ordering from Names4ever takes just a few simple steps. You do not need an account to shop with us.
All prices listed on our website include VAT.

1. Step 1: Click on the name jewellery item of your choice and enter the desired text/name. Any lines left blank will remain blank and will not be engraved.


2. Step 2: Click "add to basket".


3. Step 3: Fill in all fields and check your order details. Choose a payment method: iDEAL (online banking) Credit Card Paypal Cash on delivery (payment to the postal worker) Comments: enter any comments here Shopping basket: here you will find an overview of the selected products. Address details: enter the billing address and delivery address for your order here.


4. Step 4: Clicking "checkout" confirms your order.


5. Step 5: We send an order confirmation by e-mail for every completed order. It is therefore important to enter a correct e-mail address! The order confirmation is not proof of payment, but indicates that your order has been placed and received by us.

Cancellation is only possible if the order has not yet gone into production. We usually put orders into production one day after receiving them. If you wish to cancel, we recommend contacting us straight away. Once the order has gone into production, cancellation is no longer possible. All name jewellery is personal and made especially for the person who ordered it. That is why cancellation is unfortunately no longer possible once the production process has started. Once the cancellation has been processed, we will of course arrange a refund.

Want to know more? Contact our customer service team. info@names4ever.nl

Ordering online from Names4ever should be a pleasure, and we like to keep it that way. That is why you pay no delivery charges with us.

Would you like an extra name, or is a piece of jewellery not quite to your liking? In that case, you can ask our customer service team to adapt the product.

Customer service can then let you know whether the adaptation / request is possible and whether any additional costs are involved.

You can reach our customer service team via info@names4ever.nl.

PLEASE NOTE: Engraving on the back is currently not yet possible!

Unfortunately, it is currently not yet possible to engrave the back.

We like to keep things clear. That is why all our prices are in euros and include VAT. The price you see is therefore genuinely the price you pay.

We want our customers to be able to shop safely and with pleasure. That is why we only use payment systems with up-to-date and trusted internet technology. Names4ever offers the following payment options:

iDeal

Credit Cards

PayPal

Bankcontact / Mr. Cash

Belfius

KBC / CBC

ING homepay

Bank transfer

Sofort Banking

All our payments are processed via the payment provider Ogone. This is done through a highly secured SSL server that sends credit card details in encrypted form. Our webshop receives the payment without us ever seeing your financial information.

If possible, first try a different payment method. If that does not work either, it is best to give us a quick call. We can tell you whether the payment issue is specific to you or whether there is a general fault. Our telephone number is 078 - 61 86 171.

No, unfortunately we do not accept VVV gift vouchers.

You can expect your jewellery to arrive from approximately 5 working days after placing your order. As soon as you place an order, your jewellery goes into production. Making a piece of name jewellery usually takes two to three working days. On the last working day, we will dispatch your jewellery. Postal delivery then takes a further 1-2 working days.

You cannot track your order during shipping. As soon as we have packed everything and the postal service has collected it from us, you will receive an e-mail from us confirming that your order has been dispatched. It then generally takes another 1 to 2 working days before the jewellery you ordered is delivered to you.

Would you like to receive your order at a different address? That is no problem at all for us. You can specify the delivery address in the first step of the checkout. Under delivery address, you can tick the box to have the parcel delivered to a different address.

It is currently not possible to collect your order from us or at another location. However, we do everything in our power to get your new jewellery to your home as quickly as possible!

You have just placed your order, and now it is our job to turn it into something beautiful. That is why we pay a great deal of attention to packing your order. A beautiful box and sturdy packaging ensure that your newly ordered jewellery arrives at your home in perfect condition.

So we do everything we can to make sure you receive your jewellery beautifully presented and in excellent condition.

Our jewellery is custom-made and personalised with, for example, a name or date. For this reason, it is not possible to exchange or return it.

However, have you received a piece of jewellery from us that is incorrect due to a mistake on our part? Then we will be happy to resolve this for you as quickly as possible, and we offer you our sincere apologies! In that case, it is best to contact our customer service team.

You can do so by phone on 078 - 61 86 171 or by e-mail via info@names4ever.nl. If you contact us by e-mail, it is always helpful to include a photo of the jewellery straight away.

Do you have a piece of jewellery with a manufacturing defect? Then you can send the item back to us. To do so, you must first send an e-mail with a return request to our customer service team. It is best to include a photo of the jewellery straight away.

We will then send you a returns form. On this form, you can state your details, the order number and the reason for the return.

As soon as your jewellery has arrived with us, we will carry out the service on your jewellery. You will then receive the new jewellery at your home a few days later.

If the mistake was ours, returns are accepted. This means that we will also cover the return costs. We do apply a standard reimbursement of €2,50 in the Netherlands and €4,00 from Belgium.

We expect a return request within 7 working days of receipt. We trust that the jewellery will be returned to us unworn and undamaged (apart from the manufacturing defect).

All jewellery from our gold and silver collection is inspected in accordance with the Dutch Hallmarking Act and manufactured with the greatest care. We therefore guarantee your purchase against manufacturing defects for 4 months.

That is of course not what we intend, and we sincerely regret it. Contact us as soon as possible and we will resolve it straight away, in the way that suits you best. Our apologies for the inconvenience!

You can contact us by phone on 078 - 61 86 171 or by e-mail via info@names4ever.nl. If you contact us by e-mail, it is always helpful to include a photo of the jewellery straight away.