Below you will find the most frequently asked questions about delivery and in the left menu bar you can navigate to multiple subjects.
Because of the Coronavirus, it might take longer than usual for your order to be processed. We are doing everything we can to make sure that you receive your jewellery as soon as possible. We would like to ask you to be patient and we hope you understand. Once your order has been shipped, you will receive an automatic e-mail. Because of the current situation, it is extremely busy at the postal services. Therefore, we cannot guarantee that you will receive your order within the usual time of delivery. However, the option "express delivery" does include a track&trace code so we would be able to track your order this way.
The delivery time of your jewellery is dependent on the chosen shipping method. There are two shipping methods possible:
With the express delivery you will receive a track and trace link in your shipment confirmation e-mail. Our parcels will fit through the mailbox, which means that you don’t need to stay home to receive your order. Unless you have an order value higher than £ 100. Then we will ship your order with the requirement to sign upon delivery (due to safety reasons).
After your jewellery has been produced, the order will be shipped immediately. You then will receive a confirmation e-mail that your order has been shipped.
When you have chosen for Express delivery, your order will be shipped with Track and Trace. The shipment confirmation e-mail will than contain a Track and Trace link.
When you have chosen for standard delivery, the shipment does not include Track and Trace. Unfortunately it is then not possible to follow your package.
No problem. At the first step of your checkout, you can fill in your delivery address. You just check the box "Send order to different delivery address" and fill in the boxes.
At this moment it is not possible to pick up your order at our location. We will do all that is possible to get your custom piece of jewellery delivered to your delivery address!
You just placed your order and now it's our job to make something beautiful. That's why we will pay extra attention to the packaging of your custom made jewellery. We deliver all our name jewellery in a, strong, attractive jewellery box to make sure your custom pieces of jewellery will arrive in perfect condition at your home.
