Our products are all custom made. This is why every piece of jewellery from Names4ever is a unique one. But maybe you have questions about what is possible or you want to contact us.
Names4ever.co.uk E-mail: info@names4ever.co.uk Tel: 0208 068 6513 Availability of our customer service: Mo.-Thu. : 09.00 - 16.30 hour
Below you will find the most frequently asked questions and in the customer service menu you can navigate to multiple subjects.
Because of the Coronavirus, it might take longer than usual for your order to be processed. We are doing everything we can to make sure that you receive your jewellery as soon as possible. We would like to ask you to be patient and we hope you understand. Once your order has been shipped, you will receive an automatic e-mail. Because of the current situation, it is extremely busy at the postal services. Therefore, we cannot guarantee that you will receive your order within the usual time of delivery. However, the option "express delivery" does include a track&trace code so we would be able to track your order this way.
You can place an order at Names4ever in a few very simple steps. Customers do not need an account to order their products. All the prices on our website include sales tax.
The delivery time of your jewellery is dependent on the chosen shipping method. There are two shipping methods possible:
With the express delivery you will receive a track and trace link in your shipment confirmation e-mail. Our parcels will fit through the mailbox, which means that you don’t need to stay home to receive your order. Unless you have an order value higher than £ 100. Then we will ship your order with the requirement to sign upon delivery (due to safety reasons).
The collection of Names4ever has been officially hallmarked by the Dutch (and international) law. All gold jewellery of Names4ever is made of 14 Karat gold and is therefore marked with the number 585. Our silver jewellery is made of Sterling silver and is therefore marked with the number 925.
The purpose of hallmarking is to protect the consumer from deception and to protect entrepreneurs from fraud and wrongful competition. That is why all products that are made of precious metals, must be officially hallmarked before they can be sold.
Real silver turns black! Thus it shows that your piece of jewellery is made of real silver. The reason for this is that silver oxidizes when it is exposed to oxygen. Silver jewellery will also turn black when it is exposed to sweat, perfume (body lotion and hand crème) and cleaning products. Another cause of this can be that the pH level of your skin is a bit different from normal. Even the use of certain medication and your health can influence the darkening of your silver piece of jewellery.
Some silver pieces of jewellery are made with rhodium or have been gilded. This will slow down the oxidization of the silver and will give the silver a lighter colour. It will become the colour of steel. Because we don't like this, we have chosen NOT to work with rhodium.
