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Ordering

Below you will find the most frequently asked questions about ordering and in the left menu bar you can navigate to multiple subjects.

Most frequently asked questions:


How do I place an order?

Ordering

You can place an order at Names4ever in a few very simple steps. Customers do not need an account to order their products. All the prices on our website include sales tax.

  1. Step 1: Click on the piece of jewellery you want and fill in the name you want engraved. If you leave a blank space we will not engrave your product.

  2. Stap 2: Click on "add to cart".

  3. Stap 3: Fill in all the required details and check your information thoroughly. Choose your payment method: iDeal (online banking), Credit Card, Paypal or cash on delivery. You can write specific messages for us in the "comment" section. Cart: Here you will find an overview of all your selected products. Address: fill in your billing address and your shipping address for the delivery.

  4. Stap 4: Clicking on "pay" makes your delivery final.

  5. Stap 5: For every finished order we will send an order confirmation to your e-mail address. So it is very important to fill in your correct e-mail address! The order confirmation is not a proof of payment, but it proves that the order is made and is received by us.

Can I change or cancel my order?

Ordering

You can only cancel your order when the order has not yet been taken into production. Usually it will be a day before we take an order into production. If you want to cancel your order, we advise you to contact us directly and immediately. As soon as we are producing your item, cancellation will be impossible. Every item we make is a custom piece of jewellery. That is why cancelling your order is not possible after we have begun the production process. If you cancel before the production process has started, we will of course reimburse you.

Do you want to know more? Contact our customer service at:
info@names4ever.co.uk

How much are the shipping costs?

Ordering

When placing an order with standard delivery no extra costs are charged for the shipment of your order.

It is possible to choose for Express delivery*. For this delivery method we charge £ 4.95 shipping costs. When the order value is higher than £ 100, this shipping method is free of charge as well.

* With an Express delivery you will receive your order in a shorter amount of time. Furthermore the package will be shipped with Track and Trace so that you can follow your package.

Can I adjust the product or order something on request?

Ordering

Do you want to add an extra name to your piece of jewellery or is it not exactly what you were looking for? In that case you can request our customer service to adjust the item you want.

Our customer service will let you know if it is possible to carry out your request and if there are any extra costs involved.

You can contact our customer service at: info@names4ever.co.uk.

ATTENTION: engraving the back is not yet possible.

Is it possible to engrave the back?

Ordering

No, engraving the back is not yet possible.

Do the prices on the website include sales tax?

Ordering

We like clarity. That is why all the prices on our website are in euro's and include sales tax. The price that you see, is the price that you pay.

Go to customer service
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