Reconsideration periodWe provide each order with a reconsideration period of 12 hours. Only if the orders has not started with production, cancellation is possible. Usually we start with production a day after we get an order.
In case you need to cancel or change an order, we suggest to directly contact our customer service. This is important, as if the order has been put into production, cancellation is no longer possible.
All of our name jwellery are personal and specially made for you. Therefore it is not possible to cancel the order after it has been put into production.