An order can only be cancelled if it is not yet in production. We generally start production one day after we receive an order. If you decide to cancel an order, we advise you to get in touch with us immediately.

Once your order is in production, it cannot be cancelled. All name jewellery is personalised and is made to order for you. So once the production process has started, an order cannot be cancelled.

After we process a cancellation, we will refund your payment. How long this takes depends on the payment method.

In general within five working days after we process the cancellation.
Credit card: around three weeks after your cancellation is processed. This is due to the handling time required by your credit card company. 
Would you like more information? Get in touch with our customer service at